We want you to love your order with us and if that's not the case, we will accept returns within 30 days of delivery. Please ensure the item(s) are in perfect unused condition with all packaging neat and intact. Please consider that all our products are for babies and children so all returned items will be inspected thoroughly before a refund or store credit is issued. 

Return postage costs are the customer’s responsibility and are non-refundable. We recommend returning items through trackable mail as we cannot issue a refund on items that are not received. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Love My Baby reserves the right to deny a return if items are returned used, soiled or damaged in any way. These rejected items will be returned to sender at the sender's own cost.

Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. 

If you intend on making a return, please email shop@lovemybaby.com.au with your order number and contact details. 

Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 7-10 business days for your refund to revert back into your account.